Terms and conditions
Shree Balaji Multicommodities Pvt. Ltd.
This page contains important information regarding the terms and conditions which apply to
your trading and demat account with Shree Balaji Multicommodities Pvt. Ltd, being a Trading
Member of NSE and BSE, registered with Securities & Exchange Board of India ("SEBI") and
having Registration No. INZ000077535 for Cash/Derivatives/Currency Derivatives segments of
NSE & BSE. Commodity trading on your account will be enabled through Shree Balaji
Multicommodities Pvt. Ltd., a member of MCX (Registration No. 56895) and having SEBI
Registration Number INZ000077535. The Depository services for your account will be enabled
through Shree Balaji Multicommodities Pvt. Ltd, a Depository Participant using CDSL as the
Depository having SEBI Registration no.: IN-DP-422-2019. Shree Balaji Multicommodities Pvt.
Ltd, being a Trading Member of NCDEX, registered with Securities & Exchange Board of India
("SEBI") and having Registration No. INZ000077535. Access to your account and the usage of
your account is subject to your compliance with all the terms and conditions set forth herein,
read along with all documents, including but not limited to; applications forms and undertakings,
signed by you during account opening. Please read this page carefully and retain it for future
reference.
The website is owned, operated and maintained by Shree Balaji Multicommodities Pvt. Ltd. a
Company incorporated under the Companies Act, 2013 having CIN: U51109RJ2006PTC022353,
and having its Registered Office at 33 G - Block, Sri Ganganagar, Rajasthan, INDIA (335001)
Please note that the information contained herein is subject to change without notice.
General terms and conditionsbr
Before availing of online trading services, the Client shall complete the registration process as
may be prescribed from time to time. The Client shall follow the instruction given in the website
for registering himself as a client.
The Client agrees that all investment and disinvestment decisions are based on the Client's own
evaluation of financial circumstances and investment objectives. This extends to any decisions
made by the Client on the basis of any information that may be made available on the web site of
SBJ Multicom. The Client will not hold nor seek to hold SBJ Multicom or any of its officers,
directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any
trading losses, cost of damage incurred by the Client consequent upon relying on investment
information, research opinions or advice or any other material/information whatsoever on the
web site, literature, brochure issued by SBJ Multicom or any other agency appointed/authorised
by SBJ Multicom. The Client should seek independent professional advice regarding the
suitability of any investment decisions. The Client also acknowledges that employees of SBJ
Multicom are not authorized to give any such advice and that the Client will not solicit or rely
upon any such advice from SBJ Multicom or any of its employees.
Security precaution and password
SBJ Multicom will provide the client with a username and a trading password which will enable
him to avail of the facilities of Online Trading through the SBJ Multicom website, over the
telephone or in any such other manner as may be permitted by SBJ Multicom for availing of the
services. SBJ Multicom may also provide the client with the username and password for
accessing its back-office for various reports, etc. All terms regarding the use, reset and
modification of such password shall be governed by information on the website.
Our trading terminal system have a stringent Two-Factor authentication (2FA) secure system for
every client to enter into their login ID using their Client ID and Password, along with a 6 digit
PIN OR Authentication via apps such as Google Authenticator set by the Client himself/herself.
This 2FA mechanism is set in place as per SEBI & Exchange guidelines with respect to Internet
Based Trading Rules.
Each Kite (or SBJ Multicom trading platform) Password has a 2FA system in place for a secure
login experience by each client. After a client enters his/her Client ID, he/she is required to enter
his/her (i) Password; and (ii) a 6 digit unique PIN set by the Client him/herself OR an
Authentication mechanism via an application such as Google® Authenticator or Microsoft®
Authenticator. A link to create Password & 2FA are sent to all clients along with the welcome
email while opening an account. This Password and 2FA set by each client, is unique to him/her,
and is not known to anybody else apart from the client him/herself. Passwords and 2FA
credentials are privileged information, and must be kept in high secrecy by each client and not
shared with anybody else.
As per instructions from SEBI & the Depositories, we are also required to obtain the above
stated Two-Factor Authentication (2FA) for all such sell transactions where shares are debited
from the demat account using the Online DIS route. Therefore, the same PIN set by You for
Your Kite/trading terminal login, will be required to be inputted by You each time during a
debit/sell transaction from your holdings from Your demat account via Kite. This will be
required only if You are using the Online DIS route and not if you have submitted the physical
Power of Attorney, that can be found here.
For Call & trade, each and every client is required to mention the last 4 digits of his/her Client ID
along with his/her personalised 4 digit Pin (known as Telephone code) which can only be seen
inside his/her trading account, that can be entered into by the client him/herself only after
entering the Client ID, Password, 2FA. To know more about creating, changing, and using Your
Telephone code, please read more here.
Any Password can be reset by the You at any point of time, by selecting the ‘Forgot Password’
link under the login area. As soon as You select the ‘Forgot Password’ link, a reset link is sent to
Your registered email ID, where the same process of setting a unique password is followed.
The Client shall be responsible for keeping the Username and Password confidential and secure
and shall be solely responsible for all orders entered and transactions done by any person
whosoever through SBJ Multicom’s Online Trading System using the Client’s Username and/or
Password whether or not such person was authorised to do so.
The Client shall immediately inform SBJ Multicom of any unauthorised use of the Client’s
Username or Password with full details of such unauthorised use including the date of such
unauthorised use, the manner in which it was unauthorisedly used, the transactions effected
pursuant to such unauthorised use, etc.
The Client acknowledges that he is fully aware of and understands the risks associated with
availing of online trading services through internet including the risk of misuse and unauthorised
use of his Username and/or Password by a third party and the risk of a person hacking into the
Client’s account on SBJ Multicom’s Online Trading System and unauthorisedly routing orders
on behalf of the Client through the System. The Client agrees that he shall be fully liable and
responsible for any and all unauthorised use and misuse of his Password and/or Username and
also for any and all acts done by any person through SBJ Multicom’s Online Trading System on
the Client’s Username in any manner whatsoever.
Without prejudice to the provisions mentioned herein above, the Client shall immediately notify
SBJ Multicom in writing with full details if: he discovers or suspects unauthorised access
through his Username, Password or Account, he notices discrepancies that might be attributable
to unauthorised access, he forgets his password or he discovers a security flaw in SBJ
Multicom’s Online Trading System.
Orders
All orders for purchase, sale or other dealings in securities and other instructions routed through
the SBJ Multicom’s Online Trading System via the Client’s Username shall be deemed to have
been given by the Client.
The client agrees to provide information relating to customer user identification number, and
such other information as may be required while placing orders on the telephone to determine the
identity of the client.
The orders and instructions and all contracts and transactions entered into pursuant thereto and
the settlement thereof will be in accordance with the Exchange Provisions.
SBJ Multicom may from time to time impose and vary limits on the orders which the Client can
place through SBJ Multicom’s online trading System (including exposure limits, turnover limits,
limits as to the number, value and/or kind of securities in respect of which orders can be placed,
the companies in respect of whose securities orders can be placed, etc.). The Client is aware and
agrees that SBJ Multicom may need to vary or reduce the limits or impose new limits urgently
on the basis of the SBJ Multicom’s risk perception and other factors considered relevant by SBJ
Multicom, and SBJ Multicom may be unable to inform the Client of such variation, reduction or
imposition in advance. The Client agrees that SBJ Multicom shall not be responsible for such
variation, reduction or imposition or the Client’s inability to route any order through SBJ
Multicom’s Online Trading System on account of any such variation, reduction or imposition of
limits. The Client understands and agrees that SBJ Multicom may at any time, at its sole
discretion and without prior notice, prohibit or restrict the Client’s ability to place orders or trade
in securities through SBJ Multicom.
Though orders will generally be routed to the Exchange’s computer systems within a few
seconds from the time the order is placed by the Client on SBJ Multicom’s Online Trading
System, SBJ Multicom shall not be liable for any delay in the execution of any order or for any
resultant loss on account of the delay.
The client agrees SBJ Multicom may impose scrip wise surveillance or such other conditions as
to scripwise limits, etc. The client also understands that SBJ Multicom may impose various
surveillances which may differ from client to client on the basis of the SBJ Multicom’s risk
perception and other factors considered relevant by SBJ Multicom.
In case of a market order, the Client agrees that he will receive the price at which his order is
executed by the exchange’s computer system; and such price may be different from the price at
which the security is trading when his order is entered into SBJ Multicom’s Online Trading
System.
Online account opening
Online account opening using AADHAAR is currently available only for residents of India
opening accounts for an individual (HUFs, corporate bodies, NRIs, etc., not eligible).
When opening an account online using AADHAAR, data will be fetched from the KYC database
and cannot be edited.
Pick up of required documents related to the account opening procedure is subject to availability
of our representatives, given at any particular time and location.
Trading, settlement and accounts
The client agrees that all orders placed through the website shall be forwarded by the system to
the Exchange. All orders placed otherwise than through the website shall be forwarded by the
system to Exchange terminals or any other order execution mechanism at the discretion of SBJ
Multicom. In the event that the order is placed during the trading hours, it shall be routed to and
executed on the market system.
Online confirmation will be sent to the client by electronic mail or SMS after the execution of
the order, trade and this shall be deemed to be valid delivery thereof by SBJ Multicom. It shall be
the responsibility of the client to review immediately upon receipt, whether delivered to him by
electronic mail or any other electronic means all confirmations of order, transactions, or
cancellations. It shall be the responsibility of the client to follow up with SBJ Multicom for all
such confirmations that are not received by him within a stipulated time.
The client shall bring any errors in any report, confirmation or contract note of executed trades
(including execution prices, scripts or quantities) to SBJ Multicom’s notice in writing by an
electronic mail or fax within twenty four hours of receipt of the concerned report, confirmation
or contract note. Any other discrepancy in the confirmation or account shall be notified by the
client to SBJ Multicom in writing via electronic mail or fax within twenty four hours from the
time of receipt of the first notice. In all cases, SBJ Multicom shall have a right to accept or reject
the client’s objection.
There may be a delay in SBJ Multicom receiving the reports of transaction, status, from the
respective exchanges or other persons in respect of or in connection with which SBJ Multicom
has entered into contracts or transactions on behalf of the clients. Accordingly SBJ Multicom
may forward to the client late reports in respect of such transactions that were previously
unreported to him as been expired, cancelled or executed. The client shall not hold SBJ
Multicom responsible for any losses suffered by the client on account of any late reports,
statements or any errors in the report / statements computed by or received from any exchange.
The client agrees that if, for any circumstance or for any reason, the markets close before the
acceptance of the Order by the Exchange, the order may be rejected. The client agrees further,
that SBJ Multicom may reject Orders if the same are rejected by the Exchange for any reason. In
case of rejection of an order due to rejection by the Exchange, the client agrees that the order
shall remain declined and shall not be re-processed, in any event.
SBJ Multicom may, at its sole discretion, reject any order placed on the website or in any other
manner due to any reason, including but not limited to the non-availability of funds in the trading
account of the client, non-availability of securities in the Demat account of the client with a
designated depository participant, insufficiency of margin amount if the client opts for margin
trading, suspension of scrip- specific trading activities by or on an Exchange and the
applicability of circuit breaker to a scrip in which orders are placed.
The client agrees that, if the order is not accepted on the website for any reason, SBJ Multicom
shall have the right to treat the order as having lapsed.
The client is aware that the electronic trading systems either at the Exchange or in the office of
SBJ Multicom offices are vulnerable to temporary disruptions, breakdowns or failures. In the
event of non- execution of trade orders or trade cancellation due to the happening of such events
or vulnerabilities due to failure / disruption / breakdown of system or link, SBJ Multicom shall
be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the
desired transactions of the client’s. In such event, SBJ Multicom does not accept responsibility
for any losses incurred / that may be incurred by the Client due to such eventualities which are
beyond the control of SBJ Multicom.
SBJ Multicom may at its sole discretion permit execution of orders in respect of securities,
irrespective of the amount in the balance of the account of the client.
The client agrees to abide with and be bound by all the rules, regulations and bye-laws of the
Exchange as are in force pertaining to the transactions on his behalf carried out by SBJ Multicom
and the orders placed by him on the website or any other manner.
SBJ Multicom shall not be responsible for any order, that is made by the Client by mistake and
every order that is entered by the Client through the use of the allotted user name and the security
code(s) shall be deemed to be a valid order for which the Client shall be fully responsible.
Cancellation or modification of an order pursuant to the client’s request in that behalf is not
guaranteed. The order will be cancelled or modified only if the client’s request for cancellation
and modification is received and the order is successfully cancelled or modified before it is
executed. Market orders are subject to immediate execution wherever possible.
The client shall not be entitled to presume an order having been executed, cancelled or modified
until a confirmation from SBJ Multicom is received by the client. However, due to technical
other factors the confirmation may not be immediately transmitted to or received by the client
and such a delay shall not entitle the client to presume that the order has not been executed
cancelled or modified unless and until SBJ Multicom has so confirmed in writing.
The pending orders shall be governed as per the exchange systems, after the market is closed for
the day.
SBJ Multicom shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules
and Regulations, 1992, within 24 hours of the execution of the trade. Such a contract note, if
issued in physical form shall be dispatched by SBJ Multicom by courier, at the address
mentioned in this agreement or at any other address expressly informed to SBJ Multicom by the
client. The client agrees that SBJ Multicom to issue the contract note in digital form which shall
be sent by way of electronic mail to the address provided by the client. SBJ Multicom shall not
be responsible for the non-receipt of the trade confirmation due to any change in the
correspondence address of the Client not intimated to SBJ Multicom in writing. Client is aware
that it is his responsibility to review the trade confirmations, the contract notes, the bills or
statements of account immediately upon their receipt. All such confirmations and statements
shall be deemed to have been accepted as correct if the client does not object in writing to any of
the contents of such trade confirmation/intimation within 24 hours to SBJ Multicom.
SBJ Multicom may allow/disallow client from trading in any security or class of securities, or
derivatives contracts and impose such conditions including scrip-wise conditional trading for
trading as it may deem fit from time to time.
Margin
The Client agrees and undertakes to immediately deposit with SBJ Multicom such cash,
securities or other acceptable security, which SBJ Multicom may require as margin. The Client
agrees that SBJ Multicom shall be entitled to require the Client to deposit with SBJ Multicom a
higher margin than that prescribed by the Exchange. SBJ Multicom shall also be entitled to
require the Client to keep permanently with SBJ Multicom a margin of a value specified by SBJ
Multicom so long as the Client desires to avail of the Online Trading Service of SBJ Multicom.
The Margin will not be interest bearing. SBJ Multicom shall have, at its sole discretion, the
irrevocable right to set off a part or whole of the Margin i.e., by the way of appropriating of the
relevant amount of cash or by sale or transfer of all or some of the Securities which form part of
the Margin, against any dues of the Client or of a member of the group of the Client (for the
purposes of these Terms, "Group" shall mean all the individuals, group companies, firms, entities
and the persons as specified in the schedule to the Member Client Agreement) in the event of the
failure of the Client or a member of the Group of the Client to meet any of their respective
obligations under these Terms.
The client agrees and authorises SBJ Multicom to determine the market value of securities
placed as margin after applying a haircut that SBJ Multicom may deem appropriate. The client
undertakes to monitor the market value of such securities on a continuous basis. The client
further undertakes to replenish any shortfall in the value of the margin consequents to a fall in
the market value of such securities placed as margin immediately whether or not SBJ Multicom
intimates such shortfall.
SBJ Multicom may at its sole discretion prescribe the payment of Margin in the form of cash
instead of or in addition to margin in form of securities. The Client accepts to comply with the
requirement of SBJ Multicom with regards to payment of Margin in the form of cash
immediately. Without prejudice to the stock broker's other rights (including the right to refer a
matter to arbitration), the stock broker shall be entitled to liquidate / close out all or any of the
client's positions for non- payment of margins or other amount, outstanding debts, etc., and
adjust the proceeds of such liquidation / close out, if any, against the client's liabilities /
obligations. Any and all losses and financial charges on account of such liquidation / closing-out
shall be charged to and borne by the client.
The client agrees to abide by the exposure limits, if any, set by the stock broker or by the
Exchange or Clearing Corporation or SEBI from time to time.
The client is also aware that SBJ Multicom is required to deposit sufficient margin with the
Exchange to enable all its eligible clients to trade subject to such limits as may be imposed by
SBJ Multicom on the basis of SBJ Multicoms' Risk perception and other factors considered
relevant by SBJ Multicom. However, there may be circumstances when the deposits made by
SBJ Multicom with the Exchange may not be sufficient in times of extreme volatility and trading
terminals of SBJ Multicom may get temporarily suspended because of the cumulative effect of
non-meeting of obligation by various clients as per this agreement. In these circumstances, no
client shall have the right to claim any damages from SBJ Multicom for any loss that they might
incur on account of such suspension of trading.
The Client agrees that any securities/cash placed by him/her/it as margin may in turn be placed
as margin by SBJ Multicom with the Exchanges or banks or such other institution as SBJ
Multicom may deem fit. The Client authorises SBJ Multicom to do all such acts, deeds and
things as may be necessary and expedient for placing such securities/cash with the
Exchanges/Banks/Institutions as margin.
Any reference in these terms to sales or transfer of Securities by SBJ Multicom shall be deemed
to include sale of the Securities which form part of the Margin maintained by the Client with SBJ
Multicom. In exercise of SBJ Multicom's right to sell securities under the Agreement, the Client
agrees that the choice of specific securities to be sold shall be solely at the discretion of SBJ
Multicom.
Maintenance of trading account
Money pay-in to SBJ Multicom - The Client agrees that all payments due to SBJ Multicom will
be made within the specified time and in the event of any delay, SBJ Multicom may refuse, at
their discretion, to carry out transactions or closeout the position and the costs/losses if any,
thereof shall be borne solely and completely by the client. All payments made to SBJ Multicom
shall be from the account of the client and shall not to be from any third party.
Money payout to SBJ Multicom - Notwithstanding anything contained in any other agreement or
arrangement, if any, between the parties hereto, the client hereby authorizes SBJ Multicom to
release all payments due to him from the trading account maintain with SBJ Multicom, against
specific request in this behalf.
Securities pay-in to SBJ Multicom - All delivery to be effected to SBJ Multicom for a trade,
must be made within 24 hours from the execution of the sale order or one day before the pay-in
date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing
the delivery on the exchange by SBJ Multicom as a result of any delay in the delivery by the
client, shall be borne solely and completely by the client. Losses for the purposes of this clause
shall include auction debits/ penalty charges, if any incurred as a result of non-delivery of
securities on the settlement date on the exchange. No third party shares will be sold through SBJ
Multicom or third party payment should be made to SBJ Multicom and client will be solely
responsible for any violation. If the client has sold any securities from the exchange against
purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences
thereof of the client.
Securities pay-out by SBJ Multicom - SBJ Multicom may directly credit the demat account of
the client with the depository participant or maintain the securities account with SBJ Multicom
on a running account basis.
Provided that if the order placed by the client through the website or otherwise is for securities
which are in the no-delivery period, such securities shall be credited to the trading account of the
client only at the time of settlement of trades, as per the schedule of the Exchange. However, if
any sum due from the client, SBJ Multicom may withholds the credit of securities to the demat
account of the client. However, the client authorizes SBJ Multicom to withhold the securities to
meet liabilities of client to SBJ Multicom under this agreement.
SBJ Multicom is entitled to consider any sum or money or security lying to the credit of the
client as margin received.
Representations and warranties
The Client hereby warrants that he is capable of executing the present agreement and that the
terms of the present are not in contravention of any rights of any party with whom such client has
any agreements, at any time prior to the execution of this agreement.
He agrees to provide and continue to provide all details about themselves as may be required by
SBJ Multicom, including but not restricted to PAN Number or Unique Identification Number
(issued by SEBI) , and states all details and facts represented to SBJ Multicom are true.
The Client is aware and acknowledges that trading over the internet involves many uncertain
factors and complex hardware, software, systems, communication lines, peripherals, etc., which
are susceptible to interruptions and dislocations; and the Online Trading Service of SBJ
Multicom may at any time be unavailable without further notice. SBJ Multicom and the
Exchange do not make any representation or warranty that the Online Trading Service of SBJ
Multicom will be available to the Client at all times without any interruption. The Client agrees
that he shall not have any claim against the Exchange or SBJ Multicom on account of any
suspension, interruption, non-availability or malfunctioning of the Online Trading System or
Service of SBJ Multicom or the Exchange's service or systems for any reason whatsoever.
SBJ Multicom states that it has complied with and will continuously comply and if not proposes
to comply with all statutory and regulatory directions to offer the Internet Trading services
through the website SBJ Multicom.com and for dealing in cash and derivatives segment of the
exchange.
The Client warrants that all or any of the securities deposited by him with SBJ Multicom in
respect of margin requirements or otherwise, are owned by him and the title thereof is clear and
free of encumbrances.
The Client/s agree to indemnify and hold SBJ Multicom harmless against any loss that may be
suffered by it, its customers or a third party or any claim or action that may be initiated by a third
party which is in any way the result of improper use of user ID and password by the Client/s.
The Client hereby confirms and warrants that the Client authorises SBJ Multicom to take all such
steps on the Client’s behalf as may be required for provisions or to complete or settle any
transactions entered into through or with SBJ Multicom or executed by SBJ Multicom on behalf
of the Client. However, nothing herein shall oblige SBJ Multicom to take such steps.
Fees and brokerage
The Client agrees to pay SBJ Multicom any brokerage, commission, fees, service tax and other
taxes and transaction charges as agreed upon and due from time to time, as applied to such
Client's account, transactions, and trading ledger by SBJ Multicom, for the services that the
Client receives from SBJ Multicom.
All fees, brokerage, and charges on SBJ Multicom's platform are subject to change from time to
time, subject to complying with rules prescribed by the Exchanges and SEBI, at SBJ Multicom's
discretion, with due notification to the Client. Each time there is any change with respect to fees,
charges, and brokerage, SBJ Multicom would notify all Clients by an email and/or SMS to their
registered email ID and contact number with all details, along with the date of such changes
being effective.
An updated schedule of charges, brokerage, fees, towards applicable services provided by SBJ
Multicom along with taxes and other mandatory transaction charges is made available here.
Investment or any other advice
The Client agrees that none of the services available on the website shall amount to investment
advice on the part of SBJ Multicom.
The Client agrees that in the event of SBJ Multicom or any employee or official of SBJ
Multicom, providing any information, recommendation or advice to the client, the client may act
upon the same at the sole risk and cost of the client, and SBJ Multicom shall not be liable or
responsible for the same.
SBJ Multicom, and its officers, directors, partners, employees, agents and affiliates will have no
liability with respect to any investment decisions or transactions of the client.
Programmes & Initiatives
SBJ Multicom may from time to time have programmes to promote engagement and education
among clients. SBJ Multicom runs an initiative of a 60 day challenge where clients participating
and ending profitable after 60 days, shall be awarded a certificate of recognition. Similarly, SBJ
Multicom encourages clients to refer their friends and family to begin investing with SBJ
Multicom. In all such cases, SBJ Multicom reserves the absolute right to change, withdraw,
modify or suspend a part of or an entire programme / initiative, without any prior notice to any
such user or client.
SBJ Multicom’s decision on any condition of how any such initiative or programme shall
operate, would be final.
Miscellaneous
SBJ Multicom does not warrant that the service will be uninterrupted or error-free. The service is
provided in an "as is" and "as available" basis without warranties of any kind, either express or
implied, including, without limitation, those of merchantability and fitness for a particular
purpose. The client agrees that SBJ Multicom shall not be held responsible for delays in
transmission of orders due to breakdown of the system or failure of communication facilities
either due to the fault of the systems of SBJ Multicom or of the Exchanges or otherwise or for
any other delay beyond the reasonable control of SBJ Multicom due to a breakdown or failure of
communication facilities or for any other delay beyond the reasonable control of SBJ Multicom.
All modification to this Agreement shall be made solely at the discretion of SBJ Multicom and
shall be intimated to the client by a suitable modification to the terms and conditions or other
applicable section on the website or in any other manner.
Indemnity
In the event of death or insolvency of the client, winding up or liquidation, or their otherwise
becoming incapable of receiving and paying for or delivering or transferring securities which the
client has ordered to be bought or sold, SBJ Multicom may close out the transaction of the client
and the client or his legal representative shall be liable for any losses, costs and be entitled to any
surplus which may result therefrom.
The client is aware that authentication technologies and strict securities measures are required for
internet trading through order routed system and undertake to ensure that the password of the
client and /or their authorized representatives are not revealed to any third party. The client also
agrees to indemnify SBJ Multicom from any loss, injury, claim or any action instituted against
SBJ Multicom arising from the misuse of the password by any party.
Force majeure
SBJ Multicom shall not be responsible for delay or default in the performance of their
obligations due to contingencies beyond their control, such as (including but not limited to)
losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire,
flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet
links or government / regulatory action.
Severance
In the event of any one or more of the provisions contained in this Agreement becoming invalid,
illegal or unenforceable in any respect under any law for the time being in force, the validity,
legality and enforceability of the remaining provisions contained herein shall not in any way be
prejudiced or affected thereto.
Investor Redressal Mechanism
Investor Satisfaction being of utmost importance, for which necessary mechanism and systems
are in place. All the investor grievances are monitored and redressed by the Compliance Officer
of the Company who reports directly to the Board of Directors and this essentially takes care of
the necessary escalation in case of any long pending and serious compliant, otherwise the same
are taken care of by the Compliance Officer with the support of the Compliance team. The
clients can email their grievances on the email id office@sbmcpl.co.in which is displayed on our
website(sbmcpl.co.in) and the same also mentioned on the contract notes and other
correspondence if any sent to the client from time to time. All the mails received are duly
monitored and redressed by the Compliance Officer. The register of grievances is centrally
maintained for better control and monitoring, Thus the grievances received in writing, mail,
verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps
taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints
received, pattern of complaints and concentration if any at a particular location, so that every
effort is taken to remove the root cause of grievance by the client. Periodic visits and inspections
are undertaken for the branches and authorised partners to get the feedback of clients on the
issues. Depending on the feedback received necessary corrective steps are introduced into the
system. For ensuring that the funds received from the particular clients are properly accounted
for, no cheques and cash are collected, at various locations or at the Head Office where
centralized accounting is maintained, by which it is ensured that the funds are credited to the
account of the correct client and also from the particular accounts mentioned in the client
account master in the Back office software maintained centrally. No other separate software is
maintained for maintaining client account details. Thus every attempt is made to redress the
grievance/problems of the clients and introduce systematic changes into the processes so that
such instances are avoided.
Notice
All notices, correspondences or communications issued under this agreement shall be served in
any one or more of the following modes of communications and such notice or communication
shall be served at the ordinary place of residence and/or last known web address / residing
address and / or at the ordinary business address of the party to this agreement such as -
By hand
Delivery by post
By registered post
Under certificate of posting
By email or fax
By affixing it on the door at the last known business or residential address.
By oral communication to the party or on the last known telephone number or on the
recording machine of such number.
By advertising in at least one prominent daily newspaper having circulation in the area
where the last known business or residential address of the party is situated.
By notice posted on the notice board of the Exchange if no address is known. Any
communication sent by SBJ Multicom to the Client shall be deemed to have been properly
delivered or served, if such communication is returned on SBJ Multicom as unclaimed /
refused / undelivered, if the same was sent in any one more of the above modes of
communication to the ordinary place of residence and / or last known web address /residing
address and / or at the ordinary business address of the party to this agreement.
SBJ Multicom
Shree Balaji Multicommodities Pvt. Ltd. is member of National Stock Exchange of India Limited,
Bombay Stock Exchange Limited. SBJ Multicom is also a Depository Participant with CDSL (Central
Depository Services (India) Ltd. SBJ Multicom group company SBJ Multicom Commodities Pvt. Ltd. has
membership in MCX.
Terms and Conditions
CONTACT US
33 G- Block
Sri Ganganagar, Rajasthan (335001)
INDIA
Phone: 9358000981
Email: office@sbmcpl.co.in
SEBI Reg. No : NSE, BSE, MCX, NCDEX : INZ000176636 ; MCX : INZ000057535;
AMFI Reg. No: ARN-167132 / E325918
Depository Participant : CDSL : IN-DP-CDSL-422-2019, DP ID : 12089200
