In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at or SEBI at or with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal.
In the course of using this website or any of the websites under the ‘SBJ Multicom’
domain or availing the products and services vide the online application forms and
questionnaires, online consents and such other details required from time to time on
any of SBJ Multicom’s (and/or its affiliates) web platforms or mobile applications, SBJ
Multicom and/or its affiliates may become privy to some of Your personal information,
including which may or may not be of confidential nature. SBJ Multicom is strongly
committed to protecting the privacy of its users/clients and has taken all necessary and
reasonable measures to protect the confidentiality of any customer information.
Persons”, "Client" ,"You" or "Your”, it shall mean any natural or legal person who has
visited this website/platform and/or has agreed to or has enquired open an account
and/or initiated the process of opening an account with SBJ Multicom (also defined as
SBJ Multicom allows any person to use/visit/browse the website without registering on
the website. The term "We", "Us" , "Our" and "Team SBJ Multicom" shall mean Shree
Balaji Multicommodities Pvt. Ltd., SBJ Multicom and/or Shree Balaji Multicommodities
Pvt. Ltd. (hereinafter shall be referred together as ‘SBJ Multicom’). SBJ Multicom is a
Trading Member of NSE and BSE, registered with Securities & Exchange Board of India
("SEBI") and having Registration No. INZ000031633. This website is owned, operated
and maintained by SBJ Multicom, a Company incorporated under the Companies Act,
2013 having CIN: U51109RJ2006PTC022353, and having its Registered Office at 33 G -
Block, Sri Ganganagar, Rajasthan (335001). Access to Your SBJ Multicom account and
the usage of Your account is subject to Your compliance with all the terms and
conditions set forth herein, read along with all documents, including but not limited to;
applications forms and undertakings, signed by you during account opening, and any
terms/consents/policies included on SBJ Multicom’s website www.sbmcpl.co.in,
including its “Terms and Conditions”, “Policies & Procedures”, and “Disclosure”.
Scope of this Policy
Any natural or legal person who has visited the SBJ Multicom website/platform and/or
the mobile application, and/or who may or may not have further agreed to initiate the
process of opening an account with SBJ Multicom shall come under the purview of the
prescribed under the Information Technology Act, 2000, and rules & procedural
guidelines set by the Securities Exchange Board of India (“SEBI”) and/or any of its
regulated entities/intermediaries that SBJ Multicom is a member of.
Collection and use of your personal information
SBJ Multicom may or may not collect your Personal Information to provide services on
its web based platform or mobile application. While opening a trading and demat
account with SBJ Multicom, you may be asked for certain Sensitive Personal Data or
Information (as defined under the Information Technology Act, 2000) to complete your
KYC (as per the ‘Know Your Client’ requirements set by SEBI) and as per the
Prevention of Money Laundering Act, 2002.
SBJ Multicom, may or may not, request for sensitive information from You at the time of
account opening, which would include but not be limited to, (i) setting a password; (ii)
financial information such as Bank account or credit card or debit card or other payment
instrument details; (iii) information such as name, contact number, gender, date of birth,
residence and employment addresses, father’s/mother’s and spouses names, bank
account details, scans/copies of document proofs of address & identity such as
Photograph, PAN, passport, drivers license, Aadhaar (voluntarily) etc. (iv) uploading
signature proof/photo etc. All such information would be for the purpose of: identity
verification and background checking for account opening as per KYC & AML Rules,
personalising services offered to you, keeping you updated of our products and services
relevant to you, information pertaining to our services you’ve subscribed to, and for any
legal and regulatory / audit purposes.
Under Regulation 5 of the Information Technology (Reasonable Security and
Procedures and Sensitive Personal Data or Information) Rules, 2011, SBJ Multicom is
obliged to provide every registered user of SBJ Multicom with a readable copy of the
personal information you have provided us.
We would save such information as required by the law, and as directed by the
regulators along with such intermediaries regulated by them, for the purpose of offering
You our services, and for such further regulatory, audit, and business purposes. We
collect Personal Information from you only when you voluntarily use the services
provided by SBJ Multicom, and/or enquire to begin an association with SBJ Multicom
and/or complete the process of opening an account with SBJ Multicom.
With regard to security, we respect all information provided to us, and take all
reasonable steps towards protection of the same. We have implemented technology
and policies, with the objective of protecting your privacy from unauthorized access and
improper use, and periodically review the same. We maintain procedural safeguards to
protect the confidentiality and security of personally identifiable information transmitted
Aadhaar user consent policy
The act of providing your Aadhaar is voluntary in nature, which will only be required for
completing your account opening procedure online and for digitally signing the SBJ
Multicom account opening form. Your Aadhaar may also be used as a proof of address
as an alternative choice to drivers license or Passport copy, which is a voluntary
decision to be made by You.
You may alternatively choose to go through the offline route of account opening by
physically signing all such account opening documents, which does not require you to
share your Aadhaar information at all.
SBJ Multicom does not store any Aadhaar information
During your online account opening process, you do not input any Aadhaar details on
the SBJ Multicom platform. You would be issuing your Digital Aadhaar to Digilocker,
from where SBJ Multicom (SBJ Multicom is registered as a Requester on the Digilocker
platform) would receive information, based on your consent to allow Digilocker to share
such information with SBJ Multicom, limited to: (1) The last four digits of your Aadhaar /
VID (Virtual ID created on the UIDAI website), (2) Full Name, (3) Date of Birth, (4)
Gender, (5) Address, and (6) Your Photo.
Digilocker is a part of the National eGovernance Division under the Ministry of
Electronics & Information Technology (MeitY), Government of India. The Digital
Aadhaar issued within DigiLocker is the same as the eAadhaar issued by UIDAI
(https://eaadhaar.uidai.gov.in). DigiLocker has partnered with UIDAI to make it available
automatically to its users when they link their DigiLocker account with Aadhaar. This act
of issuing an eAadhaar within Digilocker and subsequently Digilocker sharing the
information limited to the above points, leads to behaving as a physical KYC. SBJ
Multicom only receives information limited to the above points for the purposes of
completing KYC of clients online.
All clients may alternatively follow the offline route of account opening, which does not
require sharing any Aadhaar related information.
During your online account opening process, you would also be sharing your Aadhaar
with Digiotech Solutions Pvt. Ltd. for the purpose of digitally signing the SBJ Multicom
account opening form. Digiotech Solutions Pvt. Ltd. does not share your Aadhaar with
SBJ Multicom. After the account opening form has been digitally signed by you, a copy
of the digitally signed form would be emailed to you and to SBJ Multicom for
reference/audit purposes. Digiotech Solutions Pvt. Ltd. is a licensed e-Sign ASP
(Application Services Provider) with CDAC, compliant with the guidelines laid down by
the Controller of Certifying Authorities (CCA), India and UIDAI, to enable you to eSign
the account opening forms online.
Collection and use of your non-personal information
SBJ Multicom may from time to time collect information, i.e. Non-personal information
which cannot be used to identify you personally, while You are using the website or
mobile application. SBJ Multicom may from time to time collect information such as
Non-personal information such as IP (internet protocol) addresses, browser types, the
name of your ISP (internet service provider), information about a third party link/URL
from where You arrive to our website/mobile application, which pages/URLs do You
click on the SBJ Multicom website / mobile application, and the amount of time spent on
SBJ Multicom uses Google Analytics, a web analytics service provided by Google, Inc.
Google Analytics uses first-party cookies to report on user interactions with our web-based services. These cookies store non-personally identifiable information.
Usage of Cookies
website stores on Your computer. SBJ Multicom may use persistent cookies which are
permanently placed on your computer to store non-personal (Browser, ISP, OS,
Clickstream information etc) and profiling information (age, gender, income etc). While
cookies have unique identification nos, personal information (name, a/c no, contact nos
etc) shall not be stored on the cookies. We will use the information stored in the cookies
to improve Your browsing experience on our website, by throwing up relevant content
where possible. We will also use the cookies to store visitor preferences to ease visitor
navigation on the site.
Disclosure and transfer of collected information
SBJ Multicom does not share any of your information with third parties except: (i) with
respect to providing the information or services that you have requested earlier, (ii) or
with your express permission for sharing such information, or (iii) with
intermediaries/applications who require such information as per regulatory requirements
and procedure laid down by SEBI/Exchanges.
Under no circumstances will we sell or rent your personal information to anyone, for any
reason, at any time. SBJ Multicom has taken best and reasonable steps to ensure
prevention of any unauthorised disclosure of your sensitive personal information.
Disclosure for regulatory compliances: SBJ Multicom will share your information with
judicial, administrative and regulatory entities to comply with any legal and regulatory
Disclosures with your prior consent: If, at any time, you choose to utilise the integrated
services of third party service partners through us, we will share your information with
these third party service partners with your prior consent.
Disclosure for provision of services: SBJ Multicom will share your information with third
party vendors of SBJ Multicom as necessary for the provision of services. Authorized
third party vendors are bound by the same standards of data security practices and
procedures as we are under law and contract. They are subject to the same penalties
as we are for the unauthorised disclosure of your personal information.
Privacy Statement as per EU-GDPR
SBJ Multicom shall implement and fulfil all its obligations under the EU General Data
Protection Regulation 2016/679 (“GDPR”). SBJ Multicom shall process any personal
data we collect from you in accordance with Data Protection Legislation and the
provisions of this Policy.
In case You are subjected to the above stated Regulation, You would have the below
You may request your data be deleted or corrected;
You may request for access of any data that has been stored by SBJ Multicom for
providing You services;
You may request storable & readable data to be transferred to another party, this
shall be done by SBJ Multicom to the maximum extent possible;
As and where any data is requested, it would be taken only post your prior consent.
We are permitted to process your personal data in compliance with Data Protection
Legislation by relying on one or more of the following lawful grounds:
You have explicitly agreed to us processing such information for a specific reason.
The processing is necessary to perform the agreement we have with you or to take
steps to enter into an agreement with you.
The processing is necessary for compliance with a legal obligation we have.
The processing is necessary for the purposes of a legitimate interest pursued by
us, which might be: to provide services to you; to ensure that Your trading & demat
account products/services are running smoothly;
To prevent, detect, investigate and prosecute fraud and alleged fraud, money
laundering and other crimes and to verify your identity in order to protect our
business and to comply with laws that apply to us and/or where such processing is
a contractual requirement of the services you have requested;
to ensure that complaints are investigated;
to evaluate, develop or improve our services; or
to keep our customers informed about relevant services, unless you have indicated
at any time that you do not wish us to do so.
You may refuse to accept cookies by activating the setting on your browser which
allows you to refuse the setting of cookies. However, if you select this setting you may
be unable to access certain parts of our website. Unless you have adjusted your
on to our site.
After giving a written notice, a user, who is subject to GDPR, shall have the right to
receive Personal Information and Non-Personal Information, which is provided to SBJ
Multicom during the usage of SBJ Multicom’s services, such that, this information may
be used by another entity which is technically feasible by all parties to the maximum
extent possible. For sending across any notice pertaining to removal or requesting to
receive all such Personal Information and Non Personal Information, such that, this
information may be transferred to another entity/controller of such data as per the
GDPR, all subject users are required to write to “legal[@]SBJ Multicom[.]com”. The
designated Data Protection Officer for the purposes of this GDPR shall be Mr Somnath
Our hosting services and servers maintain its systems in accordance with industry
standards and best practices to reasonably secure the information of its customers,
such as using SSL encryption in certain places to prevent eavesdropping, and
employing up-to-date software on the server. However, no data transmission over the
Internet can be guaranteed to be 100% secure. “Perfect security” does not exist on the
Internet, and therefore You use the website and mobile application at your own risk.
Your data is transmitted between your device and our servers using HTTPS protocol for
encryption. HTTPS is the technology used to create secure connections for your web
browser, and is indicated by a padlock icon in your browser.
SBJ Multicom follows industry best practices, using open and known principles when
transferring and storing your data. We believe the biggest threat to the security and
privacy of your data is if someone gains access to any of your devices. Remember to
keep your password safe and secret to prevent unauthorised access to your SBJ
Multicom account. If you think that the security of your SBJ Multicom account has been
compromised, change your password and contact us immediately for further assistance.
Correction/Updating or Access to Personal Information
In case of any changes with respect to any of your information, especially Personal
Information has been changed or in case you would not like to continue the services of
SBJ Multicom, then you would be required to either update your Personal Information or
unsubscribe from any updates / information with respect to notifications on the
products/services that you had earlier utilised or enquired upon at SBJ Multicom. In
case you would like to modify / delete any details with respect to your Personal / Nonpersonal information, or to access your information in readable format, you would have
to write to: (i) “india[@]SBJ Multicom[.]com”; and (ii) “legal[@]SBJ Multicom[.]com” or to
the address: SBJ Multicom, 20/232, Adiyat Lane M.G Road, West Fort, Poothole P.O
Subject to Change
time, without any prior notification to the User, at the sole discretion of SBJ Multicom. It
whether there have been any revisions or updates. The last updated date of the Policy
has been mentioned above for the reference of the User.
Policy, please stop using all products and services provided by SBJ Multicom
immediately and write to us at email ID stated above.
Term and Conditions
Terms and conditions
Shree Balaji Multicommodities Pvt. Ltd.
This page contains important information regarding the terms and conditions which apply to
your trading and demat account with Shree Balaji Multicommodities Pvt. Ltd, being a Trading
Member of NSE and BSE, registered with Securities & Exchange Board of India ("SEBI") and
having Registration No. INZ000077535 for Cash/Derivatives/Currency Derivatives segments of
NSE & BSE. Commodity trading on your account will be enabled through Shree Balaji
Multicommodities Pvt. Ltd., a member of MCX (Registration No. 56895) and having SEBI
Registration Number INZ000077535. The Depository services for your account will be enabled
through Shree Balaji Multicommodities Pvt. Ltd, a Depository Participant using CDSL as the
Depository having SEBI Registration no.: IN-DP-422-2019. Shree Balaji Multicommodities Pvt.
Ltd, being a Trading Member of NCDEX, registered with Securities & Exchange Board of India
("SEBI") and having Registration No. INZ000077535. Access to your account and the usage of
your account is subject to your compliance with all the terms and conditions set forth herein,
read along with all documents, including but not limited to; applications forms and undertakings,
signed by you during account opening. Please read this page carefully and retain it for future
The website is owned, operated and maintained by Shree Balaji Multicommodities Pvt. Ltd. a
Company incorporated under the Companies Act, 2013 having CIN: U51109RJ2006PTC022353,
and having its Registered Office at 33 G - Block, Sri Ganganagar, Rajasthan, INDIA (335001)
Please note that the information contained herein is subject to change without notice.
General terms and conditionsbr
Before availing of online trading services, the Client shall complete the registration process as
may be prescribed from time to time. The Client shall follow the instruction given in the website
for registering himself as a client.
The Client agrees that all investment and disinvestment decisions are based on the Client's own
evaluation of financial circumstances and investment objectives. This extends to any decisions
made by the Client on the basis of any information that may be made available on the web site of
SBJ Multicom. The Client will not hold nor seek to hold SBJ Multicom or any of its officers,
directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any
trading losses, cost of damage incurred by the Client consequent upon relying on investment
information, research opinions or advice or any other material/information whatsoever on the
web site, literature, brochure issued by SBJ Multicom or any other agency appointed/authorised
by SBJ Multicom. The Client should seek independent professional advice regarding the
suitability of any investment decisions. The Client also acknowledges that employees of SBJ
Multicom are not authorized to give any such advice and that the Client will not solicit or rely
upon any such advice from SBJ Multicom or any of its employees.
Security precaution and password
SBJ Multicom will provide the client with a username and a trading password which will enable
him to avail of the facilities of Online Trading through the SBJ Multicom website, over the
telephone or in any such other manner as may be permitted by SBJ Multicom for availing of the
services. SBJ Multicom may also provide the client with the username and password for
accessing its back-office for various reports, etc. All terms regarding the use, reset and
modification of such password shall be governed by information on the website.
Our trading terminal system have a stringent Two-Factor authentication (2FA) secure system for
every client to enter into their login ID using their Client ID and Password, along with a 6 digit
PIN OR Authentication via apps such as Google Authenticator set by the Client himself/herself.
This 2FA mechanism is set in place as per SEBI & Exchange guidelines with respect to Internet
Based Trading Rules.
Each Kite (or SBJ Multicom trading platform) Password has a 2FA system in place for a secure
login experience by each client. After a client enters his/her Client ID, he/she is required to enter
his/her (i) Password; and (ii) a 6 digit unique PIN set by the Client him/herself OR an
Authentication mechanism via an application such as Google® Authenticator or Microsoft®
Authenticator. A link to create Password & 2FA are sent to all clients along with the welcome
email while opening an account. This Password and 2FA set by each client, is unique to him/her,
and is not known to anybody else apart from the client him/herself. Passwords and 2FA
credentials are privileged information, and must be kept in high secrecy by each client and not
shared with anybody else.
As per instructions from SEBI & the Depositories, we are also required to obtain the above
stated Two-Factor Authentication (2FA) for all such sell transactions where shares are debited
from the demat account using the Online DIS route. Therefore, the same PIN set by You for
Your Kite/trading terminal login, will be required to be inputted by You each time during a
debit/sell transaction from your holdings from Your demat account via Kite. This will be
required only if You are using the Online DIS route and not if you have submitted the physical
Power of Attorney, that can be found here.
For Call & trade, each and every client is required to mention the last 4 digits of his/her Client ID
along with his/her personalised 4 digit Pin (known as Telephone code) which can only be seen
inside his/her trading account, that can be entered into by the client him/herself only after
entering the Client ID, Password, 2FA. To know more about creating, changing, and using Your
Telephone code, please read more here.
Any Password can be reset by the You at any point of time, by selecting the ‘Forgot Password’
link under the login area. As soon as You select the ‘Forgot Password’ link, a reset link is sent to
Your registered email ID, where the same process of setting a unique password is followed.
The Client shall be responsible for keeping the Username and Password confidential and secure
and shall be solely responsible for all orders entered and transactions done by any person
whosoever through SBJ Multicom’s Online Trading System using the Client’s Username and/or
Password whether or not such person was authorised to do so.
The Client shall immediately inform SBJ Multicom of any unauthorised use of the Client’s
Username or Password with full details of such unauthorised use including the date of such
unauthorised use, the manner in which it was unauthorisedly used, the transactions effected
pursuant to such unauthorised use, etc.
The Client acknowledges that he is fully aware of and understands the risks associated with
availing of online trading services through internet including the risk of misuse and unauthorised
use of his Username and/or Password by a third party and the risk of a person hacking into the
Client’s account on SBJ Multicom’s Online Trading System and unauthorisedly routing orders
on behalf of the Client through the System. The Client agrees that he shall be fully liable and
responsible for any and all unauthorised use and misuse of his Password and/or Username and
also for any and all acts done by any person through SBJ Multicom’s Online Trading System on
the Client’s Username in any manner whatsoever.
Without prejudice to the provisions mentioned herein above, the Client shall immediately notify
SBJ Multicom in writing with full details if: he discovers or suspects unauthorised access
through his Username, Password or Account, he notices discrepancies that might be attributable
to unauthorised access, he forgets his password or he discovers a security flaw in SBJ
Multicom’s Online Trading System.
All orders for purchase, sale or other dealings in securities and other instructions routed through
the SBJ Multicom’s Online Trading System via the Client’s Username shall be deemed to have
been given by the Client.
The client agrees to provide information relating to customer user identification number, and
such other information as may be required while placing orders on the telephone to determine the
identity of the client.
The orders and instructions and all contracts and transactions entered into pursuant thereto and
the settlement thereof will be in accordance with the Exchange Provisions.
SBJ Multicom may from time to time impose and vary limits on the orders which the Client can
place through SBJ Multicom’s online trading System (including exposure limits, turnover limits,
limits as to the number, value and/or kind of securities in respect of which orders can be placed,
the companies in respect of whose securities orders can be placed, etc.). The Client is aware and
agrees that SBJ Multicom may need to vary or reduce the limits or impose new limits urgently
on the basis of the SBJ Multicom’s risk perception and other factors considered relevant by SBJ
Multicom, and SBJ Multicom may be unable to inform the Client of such variation, reduction or
imposition in advance. The Client agrees that SBJ Multicom shall not be responsible for such
variation, reduction or imposition or the Client’s inability to route any order through SBJ
Multicom’s Online Trading System on account of any such variation, reduction or imposition of
limits. The Client understands and agrees that SBJ Multicom may at any time, at its sole
discretion and without prior notice, prohibit or restrict the Client’s ability to place orders or trade
in securities through SBJ Multicom.
Though orders will generally be routed to the Exchange’s computer systems within a few
seconds from the time the order is placed by the Client on SBJ Multicom’s Online Trading
System, SBJ Multicom shall not be liable for any delay in the execution of any order or for any
resultant loss on account of the delay.
The client agrees SBJ Multicom may impose scrip wise surveillance or such other conditions as
to scripwise limits, etc. The client also understands that SBJ Multicom may impose various
surveillances which may differ from client to client on the basis of the SBJ Multicom’s risk
perception and other factors considered relevant by SBJ Multicom.
In case of a market order, the Client agrees that he will receive the price at which his order is
executed by the exchange’s computer system; and such price may be different from the price at
which the security is trading when his order is entered into SBJ Multicom’s Online Trading
Online account opening
Online account opening using AADHAAR is currently available only for residents of India
opening accounts for an individual (HUFs, corporate bodies, NRIs, etc., not eligible).
When opening an account online using AADHAAR, data will be fetched from the KYC database
and cannot be edited.
Pick up of required documents related to the account opening procedure is subject to availability
of our representatives, given at any particular time and location.
Trading, settlement and accounts
The client agrees that all orders placed through the website shall be forwarded by the system to
the Exchange. All orders placed otherwise than through the website shall be forwarded by the
system to Exchange terminals or any other order execution mechanism at the discretion of SBJ
Multicom. In the event that the order is placed during the trading hours, it shall be routed to and
executed on the market system.
Online confirmation will be sent to the client by electronic mail or SMS after the execution of
the order, trade and this shall be deemed to be valid delivery thereof by SBJ Multicom. It shall be
the responsibility of the client to review immediately upon receipt, whether delivered to him by
electronic mail or any other electronic means all confirmations of order, transactions, or
cancellations. It shall be the responsibility of the client to follow up with SBJ Multicom for all
such confirmations that are not received by him within a stipulated time.
The client shall bring any errors in any report, confirmation or contract note of executed trades
(including execution prices, scripts or quantities) to SBJ Multicom’s notice in writing by an
electronic mail or fax within twenty four hours of receipt of the concerned report, confirmation
or contract note. Any other discrepancy in the confirmation or account shall be notified by the
client to SBJ Multicom in writing via electronic mail or fax within twenty four hours from the
time of receipt of the first notice. In all cases, SBJ Multicom shall have a right to accept or reject
the client’s objection.
There may be a delay in SBJ Multicom receiving the reports of transaction, status, from the
respective exchanges or other persons in respect of or in connection with which SBJ Multicom
has entered into contracts or transactions on behalf of the clients. Accordingly SBJ Multicom
may forward to the client late reports in respect of such transactions that were previously
unreported to him as been expired, cancelled or executed. The client shall not hold SBJ
Multicom responsible for any losses suffered by the client on account of any late reports,
statements or any errors in the report / statements computed by or received from any exchange.
The client agrees that if, for any circumstance or for any reason, the markets close before the
acceptance of the Order by the Exchange, the order may be rejected. The client agrees further,
that SBJ Multicom may reject Orders if the same are rejected by the Exchange for any reason. In
case of rejection of an order due to rejection by the Exchange, the client agrees that the order
shall remain declined and shall not be re-processed, in any event.
SBJ Multicom may, at its sole discretion, reject any order placed on the website or in any other
manner due to any reason, including but not limited to the non-availability of funds in the trading
account of the client, non-availability of securities in the Demat account of the client with a
designated depository participant, insufficiency of margin amount if the client opts for margin
trading, suspension of scrip- specific trading activities by or on an Exchange and the
applicability of circuit breaker to a scrip in which orders are placed.
The client agrees that, if the order is not accepted on the website for any reason, SBJ Multicom
shall have the right to treat the order as having lapsed.
The client is aware that the electronic trading systems either at the Exchange or in the office of
SBJ Multicom offices are vulnerable to temporary disruptions, breakdowns or failures. In the
event of non- execution of trade orders or trade cancellation due to the happening of such events
or vulnerabilities due to failure / disruption / breakdown of system or link, SBJ Multicom shall
be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the
desired transactions of the client’s. In such event, SBJ Multicom does not accept responsibility
for any losses incurred / that may be incurred by the Client due to such eventualities which are
beyond the control of SBJ Multicom.
SBJ Multicom may at its sole discretion permit execution of orders in respect of securities,
irrespective of the amount in the balance of the account of the client.
The client agrees to abide with and be bound by all the rules, regulations and bye-laws of the
Exchange as are in force pertaining to the transactions on his behalf carried out by SBJ Multicom
and the orders placed by him on the website or any other manner.
SBJ Multicom shall not be responsible for any order, that is made by the Client by mistake and
every order that is entered by the Client through the use of the allotted user name and the security
code(s) shall be deemed to be a valid order for which the Client shall be fully responsible.
Cancellation or modification of an order pursuant to the client’s request in that behalf is not
guaranteed. The order will be cancelled or modified only if the client’s request for cancellation
and modification is received and the order is successfully cancelled or modified before it is
executed. Market orders are subject to immediate execution wherever possible.
The client shall not be entitled to presume an order having been executed, cancelled or modified
until a confirmation from SBJ Multicom is received by the client. However, due to technical
other factors the confirmation may not be immediately transmitted to or received by the client
and such a delay shall not entitle the client to presume that the order has not been executed
cancelled or modified unless and until SBJ Multicom has so confirmed in writing.
The pending orders shall be governed as per the exchange systems, after the market is closed for
SBJ Multicom shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules
and Regulations, 1992, within 24 hours of the execution of the trade. Such a contract note, if
issued in physical form shall be dispatched by SBJ Multicom by courier, at the address
mentioned in this agreement or at any other address expressly informed to SBJ Multicom by the
client. The client agrees that SBJ Multicom to issue the contract note in digital form which shall
be sent by way of electronic mail to the address provided by the client. SBJ Multicom shall not
be responsible for the non-receipt of the trade confirmation due to any change in the
correspondence address of the Client not intimated to SBJ Multicom in writing. Client is aware
that it is his responsibility to review the trade confirmations, the contract notes, the bills or
statements of account immediately upon their receipt. All such confirmations and statements
shall be deemed to have been accepted as correct if the client does not object in writing to any of
the contents of such trade confirmation/intimation within 24 hours to SBJ Multicom.
SBJ Multicom may allow/disallow client from trading in any security or class of securities, or
derivatives contracts and impose such conditions including scrip-wise conditional trading for
trading as it may deem fit from time to time.
The Client agrees and undertakes to immediately deposit with SBJ Multicom such cash,
securities or other acceptable security, which SBJ Multicom may require as margin. The Client
agrees that SBJ Multicom shall be entitled to require the Client to deposit with SBJ Multicom a
higher margin than that prescribed by the Exchange. SBJ Multicom shall also be entitled to
require the Client to keep permanently with SBJ Multicom a margin of a value specified by SBJ
Multicom so long as the Client desires to avail of the Online Trading Service of SBJ Multicom.
The Margin will not be interest bearing. SBJ Multicom shall have, at its sole discretion, the
irrevocable right to set off a part or whole of the Margin i.e., by the way of appropriating of the
relevant amount of cash or by sale or transfer of all or some of the Securities which form part of
the Margin, against any dues of the Client or of a member of the group of the Client (for the
purposes of these Terms, "Group" shall mean all the individuals, group companies, firms, entities
and the persons as specified in the schedule to the Member Client Agreement) in the event of the
failure of the Client or a member of the Group of the Client to meet any of their respective
obligations under these Terms.
The client agrees and authorises SBJ Multicom to determine the market value of securities
placed as margin after applying a haircut that SBJ Multicom may deem appropriate. The client
undertakes to monitor the market value of such securities on a continuous basis. The client
further undertakes to replenish any shortfall in the value of the margin consequents to a fall in
the market value of such securities placed as margin immediately whether or not SBJ Multicom
intimates such shortfall.
SBJ Multicom may at its sole discretion prescribe the payment of Margin in the form of cash
instead of or in addition to margin in form of securities. The Client accepts to comply with the
requirement of SBJ Multicom with regards to payment of Margin in the form of cash
immediately. Without prejudice to the stock broker's other rights (including the right to refer a
matter to arbitration), the stock broker shall be entitled to liquidate / close out all or any of the
client's positions for non- payment of margins or other amount, outstanding debts, etc., and
adjust the proceeds of such liquidation / close out, if any, against the client's liabilities /
obligations. Any and all losses and financial charges on account of such liquidation / closing-out
shall be charged to and borne by the client.
The client agrees to abide by the exposure limits, if any, set by the stock broker or by the
Exchange or Clearing Corporation or SEBI from time to time.
The client is also aware that SBJ Multicom is required to deposit sufficient margin with the
Exchange to enable all its eligible clients to trade subject to such limits as may be imposed by
SBJ Multicom on the basis of SBJ Multicoms' Risk perception and other factors considered
relevant by SBJ Multicom. However, there may be circumstances when the deposits made by
SBJ Multicom with the Exchange may not be sufficient in times of extreme volatility and trading
terminals of SBJ Multicom may get temporarily suspended because of the cumulative effect of
non-meeting of obligation by various clients as per this agreement. In these circumstances, no
client shall have the right to claim any damages from SBJ Multicom for any loss that they might
incur on account of such suspension of trading.
The Client agrees that any securities/cash placed by him/her/it as margin may in turn be placed
as margin by SBJ Multicom with the Exchanges or banks or such other institution as SBJ
Multicom may deem fit. The Client authorises SBJ Multicom to do all such acts, deeds and
things as may be necessary and expedient for placing such securities/cash with the
Exchanges/Banks/Institutions as margin.
Any reference in these terms to sales or transfer of Securities by SBJ Multicom shall be deemed
to include sale of the Securities which form part of the Margin maintained by the Client with SBJ
Multicom. In exercise of SBJ Multicom's right to sell securities under the Agreement, the Client
agrees that the choice of specific securities to be sold shall be solely at the discretion of SBJ
Maintenance of trading account
Money pay-in to SBJ Multicom - The Client agrees that all payments due to SBJ Multicom will
be made within the specified time and in the event of any delay, SBJ Multicom may refuse, at
their discretion, to carry out transactions or closeout the position and the costs/losses if any,
thereof shall be borne solely and completely by the client. All payments made to SBJ Multicom
shall be from the account of the client and shall not to be from any third party.
Money payout to SBJ Multicom - Notwithstanding anything contained in any other agreement or
arrangement, if any, between the parties hereto, the client hereby authorizes SBJ Multicom to
release all payments due to him from the trading account maintain with SBJ Multicom, against
specific request in this behalf.
Securities pay-in to SBJ Multicom - All delivery to be effected to SBJ Multicom for a trade,
must be made within 24 hours from the execution of the sale order or one day before the pay-in
date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing
the delivery on the exchange by SBJ Multicom as a result of any delay in the delivery by the
client, shall be borne solely and completely by the client. Losses for the purposes of this clause
shall include auction debits/ penalty charges, if any incurred as a result of non-delivery of
securities on the settlement date on the exchange. No third party shares will be sold through SBJ
Multicom or third party payment should be made to SBJ Multicom and client will be solely
responsible for any violation. If the client has sold any securities from the exchange against
purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences
thereof of the client.
Securities pay-out by SBJ Multicom - SBJ Multicom may directly credit the demat account of
the client with the depository participant or maintain the securities account with SBJ Multicom
on a running account basis.
Provided that if the order placed by the client through the website or otherwise is for securities
which are in the no-delivery period, such securities shall be credited to the trading account of the
client only at the time of settlement of trades, as per the schedule of the Exchange. However, if
any sum due from the client, SBJ Multicom may withholds the credit of securities to the demat
account of the client. However, the client authorizes SBJ Multicom to withhold the securities to
meet liabilities of client to SBJ Multicom under this agreement.
SBJ Multicom is entitled to consider any sum or money or security lying to the credit of the
client as margin received.
Representations and warranties
The Client hereby warrants that he is capable of executing the present agreement and that the
terms of the present are not in contravention of any rights of any party with whom such client has
any agreements, at any time prior to the execution of this agreement.
He agrees to provide and continue to provide all details about themselves as may be required by
SBJ Multicom, including but not restricted to PAN Number or Unique Identification Number
(issued by SEBI) , and states all details and facts represented to SBJ Multicom are true.
The Client is aware and acknowledges that trading over the internet involves many uncertain
factors and complex hardware, software, systems, communication lines, peripherals, etc., which
are susceptible to interruptions and dislocations; and the Online Trading Service of SBJ
Multicom may at any time be unavailable without further notice. SBJ Multicom and the
Exchange do not make any representation or warranty that the Online Trading Service of SBJ
Multicom will be available to the Client at all times without any interruption. The Client agrees
that he shall not have any claim against the Exchange or SBJ Multicom on account of any
suspension, interruption, non-availability or malfunctioning of the Online Trading System or
Service of SBJ Multicom or the Exchange's service or systems for any reason whatsoever.
SBJ Multicom states that it has complied with and will continuously comply and if not proposes
to comply with all statutory and regulatory directions to offer the Internet Trading services
through the website SBJ Multicom.com and for dealing in cash and derivatives segment of the
The Client warrants that all or any of the securities deposited by him with SBJ Multicom in
respect of margin requirements or otherwise, are owned by him and the title thereof is clear and
free of encumbrances.
The Client/s agree to indemnify and hold SBJ Multicom harmless against any loss that may be
suffered by it, its customers or a third party or any claim or action that may be initiated by a third
party which is in any way the result of improper use of user ID and password by the Client/s.
The Client hereby confirms and warrants that the Client authorises SBJ Multicom to take all such
steps on the Client’s behalf as may be required for provisions or to complete or settle any
transactions entered into through or with SBJ Multicom or executed by SBJ Multicom on behalf
of the Client. However, nothing herein shall oblige SBJ Multicom to take such steps.
Fees and brokerage
The Client agrees to pay SBJ Multicom any brokerage, commission, fees, service tax and other
taxes and transaction charges as agreed upon and due from time to time, as applied to such
Client's account, transactions, and trading ledger by SBJ Multicom, for the services that the
Client receives from SBJ Multicom.
All fees, brokerage, and charges on SBJ Multicom's platform are subject to change from time to
time, subject to complying with rules prescribed by the Exchanges and SEBI, at SBJ Multicom's
discretion, with due notification to the Client. Each time there is any change with respect to fees,
charges, and brokerage, SBJ Multicom would notify all Clients by an email and/or SMS to their
registered email ID and contact number with all details, along with the date of such changes
An updated schedule of charges, brokerage, fees, towards applicable services provided by SBJ
Multicom along with taxes and other mandatory transaction charges is made available here.
Investment or any other advice
The Client agrees that none of the services available on the website shall amount to investment
advice on the part of SBJ Multicom.
The Client agrees that in the event of SBJ Multicom or any employee or official of SBJ
Multicom, providing any information, recommendation or advice to the client, the client may act
upon the same at the sole risk and cost of the client, and SBJ Multicom shall not be liable or
responsible for the same.
SBJ Multicom, and its officers, directors, partners, employees, agents and affiliates will have no
liability with respect to any investment decisions or transactions of the client.
Programmes & Initiatives
SBJ Multicom may from time to time have programmes to promote engagement and education
among clients. SBJ Multicom runs an initiative of a 60 day challenge where clients participating
and ending profitable after 60 days, shall be awarded a certificate of recognition. Similarly, SBJ
Multicom encourages clients to refer their friends and family to begin investing with SBJ
Multicom. In all such cases, SBJ Multicom reserves the absolute right to change, withdraw,
modify or suspend a part of or an entire programme / initiative, without any prior notice to any
such user or client.
SBJ Multicom’s decision on any condition of how any such initiative or programme shall
operate, would be final.
SBJ Multicom does not warrant that the service will be uninterrupted or error-free. The service is
provided in an "as is" and "as available" basis without warranties of any kind, either express or
implied, including, without limitation, those of merchantability and fitness for a particular
purpose. The client agrees that SBJ Multicom shall not be held responsible for delays in
transmission of orders due to breakdown of the system or failure of communication facilities
either due to the fault of the systems of SBJ Multicom or of the Exchanges or otherwise or for
any other delay beyond the reasonable control of SBJ Multicom due to a breakdown or failure of
communication facilities or for any other delay beyond the reasonable control of SBJ Multicom.
All modification to this Agreement shall be made solely at the discretion of SBJ Multicom and
shall be intimated to the client by a suitable modification to the terms and conditions or other
applicable section on the website or in any other manner.
In the event of death or insolvency of the client, winding up or liquidation, or their otherwise
becoming incapable of receiving and paying for or delivering or transferring securities which the
client has ordered to be bought or sold, SBJ Multicom may close out the transaction of the client
and the client or his legal representative shall be liable for any losses, costs and be entitled to any
surplus which may result therefrom.
The client is aware that authentication technologies and strict securities measures are required for
internet trading through order routed system and undertake to ensure that the password of the
client and /or their authorized representatives are not revealed to any third party. The client also
agrees to indemnify SBJ Multicom from any loss, injury, claim or any action instituted against
SBJ Multicom arising from the misuse of the password by any party.
SBJ Multicom shall not be responsible for delay or default in the performance of their
obligations due to contingencies beyond their control, such as (including but not limited to)
losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire,
flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet
links or government / regulatory action.
In the event of any one or more of the provisions contained in this Agreement becoming invalid,
illegal or unenforceable in any respect under any law for the time being in force, the validity,
legality and enforceability of the remaining provisions contained herein shall not in any way be
prejudiced or affected thereto.
Investor Redressal Mechanism
Investor Satisfaction being of utmost importance, for which necessary mechanism and systems
are in place. All the investor grievances are monitored and redressed by the Compliance Officer
of the Company who reports directly to the Board of Directors and this essentially takes care of
the necessary escalation in case of any long pending and serious compliant, otherwise the same
are taken care of by the Compliance Officer with the support of the Compliance team. The
clients can email their grievances on the email id email@example.com which is displayed on our
website(sbmcpl.co.in) and the same also mentioned on the contract notes and other
correspondence if any sent to the client from time to time. All the mails received are duly
monitored and redressed by the Compliance Officer. The register of grievances is centrally
maintained for better control and monitoring, Thus the grievances received in writing, mail,
verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps
taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints
received, pattern of complaints and concentration if any at a particular location, so that every
effort is taken to remove the root cause of grievance by the client. Periodic visits and inspections
are undertaken for the branches and authorised partners to get the feedback of clients on the
issues. Depending on the feedback received necessary corrective steps are introduced into the
system. For ensuring that the funds received from the particular clients are properly accounted
for, no cheques and cash are collected, at various locations or at the Head Office where
centralized accounting is maintained, by which it is ensured that the funds are credited to the
account of the correct client and also from the particular accounts mentioned in the client
account master in the Back office software maintained centrally. No other separate software is
maintained for maintaining client account details. Thus every attempt is made to redress the
grievance/problems of the clients and introduce systematic changes into the processes so that
such instances are avoided.
All notices, correspondences or communications issued under this agreement shall be served in
any one or more of the following modes of communications and such notice or communication
shall be served at the ordinary place of residence and/or last known web address / residing
address and / or at the ordinary business address of the party to this agreement such as -
Delivery by post
By registered post
Under certificate of posting
By email or fax
By affixing it on the door at the last known business or residential address.
By oral communication to the party or on the last known telephone number or on the
recording machine of such number.
By advertising in at least one prominent daily newspaper having circulation in the area
where the last known business or residential address of the party is situated.
By notice posted on the notice board of the Exchange if no address is known. Any
communication sent by SBJ Multicom to the Client shall be deemed to have been properly
delivered or served, if such communication is returned on SBJ Multicom as unclaimed /
refused / undelivered, if the same was sent in any one more of the above modes of
communication to the ordinary place of residence and / or last known web address /residing
address and / or at the ordinary business address of the party to this agreement.
Shree Balaji Multicommodities Pvt. Ltd. is member of National Stock Exchange of India Limited,
Bombay Stock Exchange Limited. SBJ Multicom is also a Depository Participant with CDSL (Central
Depository Services (India) Ltd. SBJ Multicom group company SBJ Multicom Commodities Pvt. Ltd. has
membership in MCX.
Terms and Conditions
33 G- Block
Sri Ganganagar, Rajasthan (335001)
SEBI Reg. No : NSE, BSE, MCX, NCDEX : INZ000176636 ; MCX : INZ000057535;
AMFI Reg. No: ARN-167132 / E325918
Depository Participant : CDSL : IN-DP-CDSL-422-2019, DP ID : 12089200
Term and Conditions - Advertisement
*Terms and Conditions apply.
1. The offer is of Rs 10/- per Trade on all Equity Cash Segment intraday or delivery and Rs. 20/- per Trade for Future and Option and Currency Future and Option and Commodities Future and Option trades executed online through either Mobile App or Exe Platforms.
2. Commodity Delivery and Equity Derivatives converted into Delivery will be charged at 0.50%.
3. All Trades executed offline through Dealing Desk, Call & Trade desk or squared off by Risk Team will be charged at Rs 50 per Trade.
4. STT, Stamp Duty, Transaction charges, GST and other charges will be levied separately as applicable.
5. DP AMC charges for Demat would be applicable and binding as per company policy.
6. The offer cannot be clubbed with any other offer and if you have received multiple offers from SBJ Multicom, the brokerage reversal from all the offers will be limited to the actual brokerage generated during the offer period.
7. The above Offer is not applicable for NRIs.
8. Offer is applicable for all new SBJ Multicom Demat opened w.e.f. from 01-Aug-2022.
9. Account would be opened after all the procedures relating to IPV and client due diligence is completed.
10. Please note that by submitting the contact details, you are authorizing SBJ MULTICOM to contact you and send promotional communication through WhatsApp, SMS, even though you may be registered under National Do Not Call Registry established under the Telecom Unsolicited Commercial Communications Regulations, 2007 or registered or may register under the National Customer Preference Register established under new regulation viz the Telecom Commercial Communications Customer Preference Regulations, 2010.
11. We collect, retain, and use your contact information for legitimate business purposes only, to contact you and to provide you information & latest updates regarding our products & services. We do not sell or rent your contact information to third parties.
12. In case of any dispute, the decision of SBJ MULTICOM management will be final and binding.